WYSIWYG = “What You See Is What You Get.” FREE TRIAL – You pay nothing until orders import to your satisfaction.
CartSpan’s fixed-price implementation is the most transparent in the market at $495 (US) initially with $199 annual maintenance. The annual maintenance includes upgrades supporting newer versions of QuickBooks, QuickBooks POS, Sage 50, and post-installation support. See the ‘Post-Installation Support’ section below for details regarding what this covers.
For QuickBooks users only: CartSpan requires the use of QODBC by FlexQuarters, another third-party add-on that allows read-only direct access to the QuickBooks database. This will raise your total cost by a nominal amount. If you are using the Enterprise version of QuickBooks, QODBC is already included at no additional charge.
USERS WITH CLOUD HOSTED ACCOUNTING – CartSpan’s fixed-price business model was originally based upon implementations where the Customer manages their accounting software on their own local computers. This configuration allows for fast and efficient technical support that often includes product updates. Over time, we have determined that cloud-hosting services (or other 3rd party I.T. contractors) maintaining full-control over the Customers’ network, have doubled (sometimes tripled) our administrative support costs. If you fall into the category, CartSpan annual maintenance is doubled (2x). PLEASE NOTE: This DOES NOT apply to the shopping-cart side of the integration.
We are so confident in our product that we offer a 30 day money-back guarantee if you determine that CartSpan isn’t meeting the needs of your business. Period. No questions asked. You won’t find a remotely similar guarantee by any of our competitors.
How We Are Different
The absolute best value on the market – Sure, cost is not the most important factor, but it is certainly on everyone’s minds these days. Consider that CartSpan is approx. 40% less expensive initially and approx. 80% less expensive annually than its nearest competitor. Our licensing mechanisms are less intrusive with annual renewals and we don’t bill your credit card monthly. Also, when you use small-business accounting, do you really care that the most expensive integration on the market serves 40 other accounting packages? Invest your hard-earned SMB returns in a solution specialized to your accounting system, rather than subsidizing the non-value-added overhead of competitive systems.
Not an order-management tool – Unlike competitive systems, CartSpan does not function as an intermediate order management tool…this is what you pay good money for your QuickBooks and Sage 50 products to do. Competitive systems require you to step through a cumbersome process of applying status to each order before it can be imported into accounting. QuickBooks and Sage 50 have built-in tools for shipping integration, the original impetus for the ‘order management’ product-architecture of competitive systems. With shipping integration now supported by the accounting system, the order-management approach becomes redundant, time-consuming, and simply non-value-added. CartSpan is so ‘hands-off’, just set your desired configurations and watch your orders appear in your accounting system.
We’ve built our own API – In most circumstances, CartSpan integration utilizes internally developed scripts to retrieve order information, versus standard APIs offered by cart developers. This gives us a significant amount of latitude in designing for an ‘operations-centric’ integration. And because we enjoy full-control over the integration, we don’t have to wait and hope for features to be added to the next release…we just do it.
Fewer post-import adjustments – CartSpan is packed full of configurable options that allow you to control what gets imported and how it is formatted. The result is a highly nuanced integration with the singular goal of you not having to ‘touch’ the order after it is imported.
We hold your hand – There is a reason that our reviews are stellar; we employ a pragmatic delivery process that ensures your success. After discussing your project and mutually determining that CartSpan will satisfy your business requirements, we provide a ‘paint-by-numbers’ pre-configuration checklist for integration with your chosen accounting system. When this list has been completed, you are only about 1-1/2 hours away from seeing your web orders importing into accounting. If you are a developer, please see our ‘Note to Developers’ page at http://www.cartspan.com/note-to-developers/
CartSpan has been designed to use cart-specific pre-configuration files to minimize setup effort, and therefore, your subsequent total-cost-of-ownership (TCO). Before you call for configuration help, please please communicate with us to ensure if you have the necessary prerequisites in-place so that we minimize install time.
The effective operation of any integration is dependent upon many factors often beyond the control of the provider. These include version changes in software (shopping cart & accounting) and the user’s obligation to fully understand how the integration works for self-reliant troubleshooting of common exceptions. For this reason, post-installation support (included as part of the annual maintenance) is limited to issues relating to general use and operation. This support does not extend to incidences resulting from 3rd party software modifications that do not appropriately consider total system impact before they are implemented.
Note also that reinstallation assistance resulting from Hardware crashes (or other systemic issues) is not included in the ‘free’ tech-support advertised. Assistance with installation/configuration on a new system will be billed on a per hour basis.