I can count on one hand, perhaps one finger, the number of times that I have been so impressed with a third party product, that I felt the need to talk about it. So why do so now?
Garage Flooring LLC (http://www.garageflooringllc.com) is a rapidly growing company with millions in sales, but we are still very much a small business. This country depends on small business for economic growth and when one small business owner finds another small business that can truly have a drastic impact on how he or she does business, we have an obligation to our fellow entrepreneurs to talk about it!
CartSpan and another software package we are integrating in early 2016 will integrate our cart and our accounting software (for $500) and fundamentally change the way we do business. When I started this company I was working full time and my office consisted of a cell phone and a briefcase. As the company grew, I went full time, from a desk in my bedroom. When we hired our first employee we got a small office. Today we have warehouse space, office space multiple employees and a thriving business.
BUT, there was a problem. As a small business owner you always want to hire more people. But you want to hire good people who can help you and your customers. As order volumes increase, so much of your time can be focused on pushing paper and this takes away from what makes your business a good business. Last year we got a quote on integration and it was tens of thousands of dollars. This year as I planned my 2016 budget, I set aside an enormous amount of the budget to cover integration costs. I also asked our in-house developer and business partner to set aside hours and hours of development time.
We settled on a software and I was told ‘You need to call them first.’ So I pick up the phone and talk directly to Scott. Scott says “I do that for you.” To which I replied, “yeah, but for how much?” He advised that the integration time and setup was included in the whopping $500 software fee! Friday morning, Scott remoted into our computers. Two hours later it was done. We have a few internal kinks, mapping out skus’ etc, but with his help and a minor workaround, all orders have imported! We use a Magento based cart and Sage Quantum (AKA Sage 50).
He also works with QuickBooks and other major accounting softwares and most of the major carts. When you call him, you talk to him. When its time to integrate, you talk to him. The most amazing part: WE HAD EVEN PAID HIM YET! Scott refuses to take any money until his software is 100% working as expected. It’s clear what this means to to other small business owners, but what about our customers? It means the best staff in the business just got better! My staff now spends less time processing orders and even more time learning the industry and working with our customers. They also still personally review each and every order that comes through. Automation is great, but, sometimes we catch things computers don’t. We have our staff look at every order before a shipping label is printed or a PO created. It also means more time for professional development.
For example, one of our staff members is using the additional time to learn a new skill set that will make her even more valuable to us a company — and in the long run that benefits everyone involved. So as a small business owner and as Garage Flooring LLC, if you find yourself spending to much time processing orders, or you want to get the right system in place now, there is no better person than Scott and no better platform than CartSpan to make that happen. I have not and will not take any discounts for this review.
This is my unsolicited, heartfelt appreciation for an amazing company and product. I will also keep you updated.