FOR EXISTING INSTALLATIONS ONLY
Please note that the downloads provided here are for existing installations only. If you download and install this software outside of the normal installation process, it will not operate; therefore nothing to see or evaluate.
New Customers: To get started, please contact a customer support representative at CartSpan for a brief discussion regarding your business requirements. Our phone number is listed at the top of the page. If CartSpan appears to be a fit for your business, we will provide you with a pre-configuration checklist targeted to the accounting system and shopping cart that you are using.
Are you a developer? If you are a developer representing a client, please see our Note to Developers page for additional guidance.
Last updated on: 8/24/2021 (added update for Sage 2022 only)
STEP 1: Update your accounting first (if applicable)
If upgrading to support a newer version of Sage 50 or QuickBooks ensure that you have upgraded the accounting system first.
Sage 50 Users: If you DO NOT upgrade your company file ‘in-place’ (i.e., you upgrade/move the company file to a new folder), you will need to re-point the ODBC connection to the new folder. We charge $25 for remote assistance in re-pointing the ODBC connection. The recommended approach is to make a backup of your current company folder and then update your older company file in-place to avoid this assistance. Also, version upgrades will UNSET ODBC access by third-party add-ons. So, under Maintain > Users > Setup Security > Data Access (tab), ensure that you have your original password active for CartSpan to access ODBC. If you don’t know the password used for your installation, send an email to request.
QuickBooks Users: Major updates will often deactivate the QODBC add-on by FlexQuarters. Ensure that you test for a successful connection before running CartSpan after the update. This can be accomplished using the ‘QODBC Driver for QuickBooks Setup’ application (‘General’ tab) found under ‘All Programs’ on your Windows Start menu.
STEP 2: Backup your system
Though your application configuration and licensing file will remain unaffected, please make a backup of the “C:\Program Files (x86)\Noverhead\CartSpan\” directory before initiating this update. If you don’t already perform regular backups of all important data on your system, you should begin doing so immediately as a matter of good data-management.
STEP 3: Install the update
Download the version of software that corresponds with your own accounting system. For instance, if you are running Sage 50 v.2022, make sure you download/install the 2022 update. You will need to uninstall your existing instance of CartSpan before you can install the update.
Note regarding supporting PHP scripts for users of open-scource eCommerce systems – If it has been a significant amount of time since you have upgraded, there is a possibility that you may require newer PHP scripts on the web server. If so, this will be indicated the first time you run CartSpan after the update. Please contact technical support in this event.