Or…conversely titled as ‘The Consequences of Misrepresenting Your Inventory Online’
Last Christmas my wife and I decided to give ourselves a significantly upgraded digital camera from what we currently had. We shopped online and we shopped early, just to make sure that we could use the first present opened to capture the rest of the day’s events. We found a site that offered a great price and confidently ‘pulled the trigger’ on our purchase. Then we waited…and waited…and waited some more. We waited three days past the expected delivery date before making an inquiry. We were informed that the model we had ordered was on “back-order.” Well, it wasn’t on ‘back-order’ when we ordered it! What happened between the time the site indicated ‘In Stock’ and the time we confirmed our purchase?!
The answer to such questions can lie anywhere between unscrupulous business ethics and unintentional gaps in business process. Regardless of the reason, we were absolutely livid. A little better due-diligence on our part would have served us well. It was easy to find a bevy of identical consumer complaints against the same company we had purchased from. It is, unfortunately, a circumstance that happens far too often to trusting online consumers. Just take a trip out to > www.PissedConsumer.com and search the term “website out of stock” to see the vitriol levied against offending merchants. Whether by accident, or by bad design, as an online merchant, you can’t afford to have a permanent record on any such site.